Lizardo vs Denny Inc. NDI Case Study Example | Topics and Well Written Essays - 750 words

Lizardo vs Denny Inc. NDI - sheath Study ExampleIn handling the situation, the security throws and the Dennys management should have calmly screen come to the fore out the issue, therefore avoiding the extremism they found themselves in. In a country having high racism records, the affected races were derail to be paranoid and treatments from the major races that seemed unfavorable were construed to be discrimination.Having this at the back of their minds, it would have been therefore suitable that the when Chiu complained of the languish wait and introducing the element of discrimination , to be explained to that there were former(a)s on the waiting list long before them. A customers complaint should have been addressed soberly and not with aggravation of Ms. Kirts and the subsequent ejection of Lizardo, the second complainant to their services.The security guards reaction and the shoving of the two plaintiffs was a clear attribute that Mr. Adam had personalized the whole i ssue which should not have been the case. The security guard should not stock-still have involved himself in the word exchange as this aggravated the tension and led to the forcible fights. He should have however restrained himself from anything that would suggest to the paranoid plaintiffs that they were being discriminated against.The manager on the other hand also seemed to have personalized the issue and the African American complaint of the security guard is taken as an offence leading to the profane respond that made them be ejected too out of the restaurant.